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Customer Service Manager

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Details
  • Seller Type Job Role Customer Service Manager
  • Usage Employment Type Full Time
  • Furnished Monthly Salary Unspecified
  • Manufacturer Career Level Manager
  • Engine Size Minimum Experience 1-2 Years
  • Manufacturer Minimum Education Bachelors Degree
  • Engine Size Vacancies 1
  • Manufacturer Company Name Confidential
  • Engine Size Company Size 11-50
  • Manufacturer Posted On 2021-06-17 02:04:20
Description
Job Purpose: The Customer Services Manager is responsible for the overall day to day running of the Customer Services Department with specific focus on the performance of the team in terms of both quality and productivity. The Call Centre has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, booking pickups and inquiries with regards to delayed or missing shipments. The Customer Services Manager is instrumental in managing this team that handles approximately 450 calls and 30 traces a day at peak times.
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Location
Muharraq‪,‪ Kingdom of Bahrain
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