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Customer Service Associate >
Details
  • Seller Type Job Role Customer Service Associate
  • Usage Employment Type Full Time
  • Furnished Monthly Salary Unspecified
  • Manufacturer Career Level Mid-level
  • Engine Size Minimum Experience 0-1 Years
  • Manufacturer Minimum Education High School/Secondary
  • Engine Size Vacancies 1
  • Manufacturer Company Name Confidential
  • Engine Size Company Size 11-50
  • Manufacturer Posted On 2021-08-31 02:31:45
Description
Requirement: MUST BE VACCINATED & HAVE THE OFFICIAL GREEN BADGE CERTIFICATE FROM THE BEAWARE APP. Preferred customer service/cashier experience. Ready to join immediately. JOB DESCRIPTION • To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within our theatre operation. CSE's are the frontline individuals responsible for ensuring that our guests have a Great Time Out. • CSE's need to be aware that the job title which has been given during assessment, does not limit their duties in any way, responsibilities may be altered to suit the department and the Company business growth. This meaning CSE's may be required to carry out work that is within their capabilities. This applies equally to all members of staff. CSE's will work at either of the following 3 areas and will be rotated as per the Cinema Management duty roster: BOX OFFICE (Ticketing) • CSE's will be the first encounter of a cinema customer; candidate must have a good service attitude and must help the customer choose a movie and the seating and ask him/her kindly to consider buying food and beverage to enjoy the movie better. • CSE sells tickets to patrons and must be knowledgeable about showtimes, seating capacity in the theater, and each movie. Customers make the first transaction at the theater with the box office employee, so CSE's must know how to work the Cinemas cash register and ticketing system. CONCESSION (Food & Beverages) • Food & Beverage is a key component of the cinema business & also for our moviegoers. Concessionaire, generally the next wave of employees that a customer encounters and will also work like a cash register where patrons buy such things as popcorn, soft drinks candy, and other snacks. • CSE's have to maintain a clean area because they will be dealing with serving food and drinks and furthermore, concession stands are regularly checked by local health departments. USHERING • CSE's are generally the first person a customer contacts if there is a complaint. Ushers may help customers find lost items or people, find seats or remove unruly people. They need to make sure customers have a ticket for the show they're attending and directs the patron where to go. Ushers may also be referred to as "Ticket checkers".
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Location
Juffair‪,‪ Kingdom of Bahrain
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